Privacy Policy

1. Who We Are

UrbanIQ Ltd ("UrbanIQ", "we", "us", or "our") is a cybersecurity consultancy registered in England and Wales. We operate as a Cyber Resilience Partner for SMEs and regulated organisations. Our registered address and ICO registration details are available on request at hello@urbaniq.tech.

2. What Data We Collect

We collect the following categories of personal data:

• Contact information — name, email address, phone number
• Company information — company name, size, and sector
• Enquiry details — any information you choose to include in form submissions or emails
• Usage data — anonymised analytics on how you interact with our website (via cookies)
• Communication records — emails and call notes when you contact us

3. How We Use Your Data

We use your personal data to:

• Respond to your enquiries and provide the services you request
• Book and conduct Cyber Risk Snapshot calls
• Deliver ongoing cybersecurity services under a contract with you
• Send relevant communications (you may opt out at any time)
• Improve our website and service offering through analytics
• Meet our legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data under the following lawful bases under UK GDPR: contract performance (to deliver services), legitimate interests (to respond to enquiries and improve our service), legal obligation (where required by law), and consent (for optional marketing communications, which you may withdraw at any time).

5. How We Store and Protect Your Data

We take data security seriously (it's literally what we do). Your data is stored on secure, encrypted systems. Access is limited to authorised personnel only. We retain personal data for no longer than necessary — typically 7 years for client records (to comply with legal obligations) and 12 months for prospective enquiries that did not convert to active engagements.

6. Sharing Your Data

We do not sell your personal data. We may share it with trusted third-party processors (e.g., our CRM, email platform, or cloud infrastructure providers) strictly under data processing agreements. We will never share your data with third parties for their own marketing purposes.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing
• Data portability
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with the ICO at ico.org.uk

To exercise any of these rights, contact us at hello@urbaniq.tech.

8. Cookies

We use cookies to understand how visitors use our website. Please see our Cookie Policy for full details.

9. Changes to This Policy

We may update this policy from time to time. We will notify existing clients of material changes via email. The latest version will always be available on this page.

10. Contact Us

For any privacy-related questions or requests, contact our Data Controller at hello@urbaniq.tech or write to our registered address.